Below you'll find eight great samples of our many powerful but concise publications. These are free for you to copy and use throughout your
company, business or organisation with our compliments
They're all presented in a simple PDF A4 format
And, unlike many such "freebies" you can simply download the file from here. We won't ask you to "register" so that we can bombard you with unwanted emails until your head explodes!
Not surprisingly, marketing doesn't like it - but we think it's a better way to build a business relationship. And we do look forward to hearing from you when we can help in any way: firstname.lastname@example.org
This brand-new publications contains 37 quotations about, or relevant to, Customer care and service. Great for meetings, newsletters, training - or just for simple motivation!
Free download from our Customer Care page - click here
QUOTATIONS FOR BUSINESS AND LIFE!
200 useful quotations to use when speaking, training or
writing - or to help you through each day: download here
THE TEN MOST ANNOYING LAWS OF BUSINESS MEETINGS
Created with humorous intent; but, as you will see, offering
valuable tips for more-effective meetings! download here
WHAT TO DO IF..
This 9-page booklet covers 12 common difficult moments during negotiations; and offers tips to help you handle them progress. Areas covered include: immediate deadlines; ridiculous offers; fixed price; false demands; aggression; intimidation: download here
Sample our training activities. Includes: Ideas & Actions;
Box of Wisdom; Stating the Obvious; Goal Setting
Downloaded from our Training Aids page - click here
LEADERSHIP IN CONFLICT SITUATIONS
This to-the-point 9-page guide helps you to prepare to handle conflicts - and to understand and deal with the emotions and behaviours which can then arise - download here
PERFORMANCE REVIEW CHECKLIST
This publication presents a checklist of the key stages to for a productive performance review. It doesn't speak to company or legal requirements; simply provides you with a structure: download here
10 SIMPLE WAYS TO DEAL WITH
We won't waste any of your time with a detailed explanation - it speaks for itself... and you've probably got several people waiting to talk to you anyway! download here
For more information about our publications - click here
And our useful self-training packages - click here
Find out about our topics - and options
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