 And, unlike many such "freebies" you can simply download the file from here. We won't ask you to "register" so that we can bombard you with unwanted emails until your head explodes! Not surprisingly, marketing doesn't like it - but we think it's a better way to build a business relationship. And we do look forward to hearing from you when we can help in any way: info@thevenworks.com   ABOUT CUSTOMERS This brand-new publications contains 37 quotations about, or relevant to, Customer care and service. Great for meetings, newsletters, training - or just for simple motivation! Free download from our Customer Care page - click here  QUOTATIONS FOR BUSINESS AND LIFE! 200 useful quotations to use when speaking, training or writing - or to help you through each day: download here  THE TEN MOST ANNOYING LAWS OF BUSINESS MEETINGS Created with humorous intent; but, as you will see, offering valuable tips for more-effective meetings! download here  WHAT TO DO IF.. This 9-page booklet covers 12 common difficult moments during negotiations; and offers tips to help you handle them progress. Areas covered include: immediate deadlines; ridiculous offers; fixed price; false demands; aggression; intimidation: download here  FREEPACK! 4-TO-TRY Sample our training activities. Includes: Ideas & Actions; Box of Wisdom; Stating the Obvious; Goal Setting Downloaded from our Training Aids page - click here  LEADERSHIP IN CONFLICT SITUATIONS This to-the-point 9-page guide helps you to prepare to handle conflicts - and to understand and deal with the emotions and behaviours which can then arise - download here  PERFORMANCE REVIEW CHECKLIST This publication presents a checklist of the key stages to for a productive performance review. It doesn't speak to company or legal requirements; simply provides you with a structure: download here  10 SIMPLE WAYS TO DEAL WITH INTERRUPTIONS WITHOUT... We won't waste any of your time with a detailed explanation - it speaks for itself... and you've probably got several people waiting to talk to you anyway! download here  PS In the Publications section, you'll find extra "free samplers" for some of our products. And there is also downloadable content in the Podcasts and Topics sections too!   |