|
Key Topics ![]() We can provide you with a wide range of relevant content for your training events or materials. This includes all the subjects shown here - and more Of course, we can combine different elements to meet your specific requirements. And then, the programme or package can be delivered in a series of formats designed to best meet your exact needs (please visit Options) To contact us with any questions, or to begin a discussion about your training and development needs, please email today: ask@thevenworks.com We look forward to hearing from you! ![]() ![]() ![]() Creating print and on-line advertising Producing effective advertising campaigns Powerful copywriting Confident public speaking and presenting Creating effective written business communications Developing assertive behaviours Dealing with awkward situations To download an assertive communications checklist - click here ![]() Understanding the true value of a Customer Developing an effective yet simple Customer service process Powerful behaviours for positive Customer reactions Managing the Customer care process Handling complaints To find out more about our Customer care events and products - click here ![]() ![]() Approaching & analysing potential Prospects Selling value to Clients through reasons, features and benefits Building business relationships Developing selling skills, attitudes and confidence Overcoming objections and closing Selling-on and selling-up Specific skills for telephone selling Understanding the differences between selling and negotiation Developing key negotiation skills The preparation for, and processes of, negotiation Dealing with, and using, recognised negotiation tactics Completing, and building on, a negotiation To download a preparing to negotiate checklist - click here ![]() Developing key leadership attitudes, skills and abilities Setting objectives and targets; managing day-to-day performance Dealing with problem areas and poor performance Building creativity in team and self Understanding, and using, motivational techniques Adopting and using delegation skills and behaviours Reaching decisions; solving problems Conducting progressive meetings and briefings Interviewing skills for recruitment, counselling and discipline situations To download a 2-page article about key leadership skills - click here ![]() Developing and maintaining a positive mental attitude Using effective time and performance management techniques Discplaying powerful personal behaviours Coaching or training an individual To download a blank, copyable daily to-do list - click here ![]() All of the above topics can be combined to meet your specific needs; and delivered in the option to suit you (see Options Page). If you don't see what you are specifically looking for, or to discuss your needs, please contact us: email: topics@thevenworks.com tel: +44 (0)1665 714151 To return to our homepage, please click here ![]() |










