Key Topics


We can provide you with a wide range of relevant content for your training events or materials. This includes all the subjects shown here - and more

Of course, we can combine different elements to meet your specific requirements. And then, the programme or package can be delivered in a series of formats designed to best meet your exact needs (please visit Options)

To contact us with any questions, or to begin a discussion about your training and development needs, please email today:
ask@thevenworks.com

We look forward to
hearing from you!




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Creating print and on-line advertising
Producing effective advertising campaigns
Powerful copywriting
Confident public speaking and presenting
Creating effective written business communications
Developing assertive behaviours
Dealing with awkward situations

To download an assertive communications checklist - click here


Understanding the true value of a Customer
Developing an effective yet simple Customer service process
Powerful behaviours for positive Customer reactions
Managing the Customer care process
Handling complaints

To find out more about our Customer care events and products - click here



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Approaching & analysing potential Prospects
Selling value to Clients through reasons, features and benefits
Building business relationships
Developing selling skills, attitudes and confidence
Overcoming objections and closing
Selling-on and selling-up
Specific skills for telephone selling
Understanding the differences between selling and negotiation
Developing key negotiation skills
The preparation for, and processes of, negotiation
Dealing with, and using, recognised negotiation tactics
Completing, and building on, a negotiation

To download a preparing to negotiate checklist - click here


Developing key leadership attitudes, skills and abilities
Setting objectives and targets; managing day-to-day performance
Dealing with problem areas and poor performance
Building creativity in team and self
Understanding, and using, motivational techniques
Adopting and using delegation skills and behaviours
Reaching decisions; solving problems
Conducting progressive meetings and briefings
Interviewing skills for recruitment, counselling and discipline situations

To download a 2-page article about key leadership skills - click here


Developing and maintaining a positive mental attitude
Using effective time and performance management techniques
Discplaying powerful personal behaviours
Coaching or training an individual

To download a blank, copyable daily to-do list - click here


All of the above topics can be combined to meet your specific needs; and delivered in the option to suit you (see Options Page). If you don't see what you are specifically looking for, or to discuss your needs, please contact us: email: topics@thevenworks.com tel: +44 (0)1665 714151

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