Here, you'll find details of just some of our many concise and powerful publications. They cover these key areas: Business Communications, Customer Service, Leadership and Management, Personal Development, Selling and Negotiation

If you don't find exactly what you are looking for, please email us and we'll try to help. As you'll see, these products cut out those endless pages of explanation and justification of many business books. They're to-the-point - giving you the key information you need without boring you senseless!

No waffle just info! All of our publications cut out the useless, annoying padding - and just tell you what you need to know. So, you'll find them of great and immediate benefit!

Ten for One! Whenever you purchase a single copy, we provide you with a copyright waiver to allow you to distribute 9 further copies within your organisation. For that single copy price! It's called "added value"! And, you'll also find several of our publications are even available with an "unlimited copying" waiver!

A4 PDF Format All of our publications are produced in this easy-to-read-on-screen or simply-print-and-use format

Preview before Payment! Many companies offer you your money back if you're not satisfied. Isn't that a bit of a hassle? Here's a simpler way... just choose the products you want and email your requests to: publications@thevenworks.com. We'll then email them to you - together with an invoice. You examine your "purchases". And if they're not right for you - simply return them to us and destroy the invoice! It's as simple as that!

150 TIPS FOR CLEARER COMMUNICATION

This varied collection of tips cover many of the skills and attitudes that will help you make sure that the communications you undertake have the best chance of being both accurately received and effectively acted upon

These are deliberately presented in a random order so that you can dip in and out of these 150 offerings; their task is to get you thinking about what you currently do - or would like to do - or should do - or don?t do - or shouldn?t do etc.

You can make your own notes on the left side of each page to help you build up a series of personal reminders and activities. And, if you wish, you can eventually use these to complete a formal action plan at the end of this publication

BUSINESS WRITING TIPS

Think how many written communications you receive - in one form or another. How many actually get your total attention? How many are ignored, simply glanced at or go straight into the bin?! Or, are ?filed away? and never given your full consideration? So, you?ll see how important it is to get the communication ?right? to at least give it a chance! This 34-page publication provides a wealth of relevant tips covering these key written business communication areas: setting effective aims and objectives; understanding your audience and the communication process; choosing and using language; grammar & punctuation; reading & assessing; reports & proposals; email; sales letters & direct mail; answering written complaints; creating effective meeting minutes; and more

HOW TO COMMUNICATE IN AN ASSERTIVE MANNER

Assertion - the process of expecting your own rights, feelings etc. to be given due attention by others. Equally, though, you must be willing to extend the same behaviour to them. In just 50 packed pages, this publication covers these key areas towards developing assertive communication skills: Understanding the four behaviours; Tips for using assertive behaviours; Analysing body language patterns; Providing, and accepting, effective feedback; Using constructive criticism; Analysing anger levels; Recognising stress and distress; and Developing stress-management techniques

MAKING MEETINGS MOVE!

This guide provides over 30 concise pages of advice to help you lead or chair progressive meetings. Great for the experienced hand and newcomer. We provide answers to a series of key questions, covering: reasons; alternatives; functions; frequency; environment; agenda; attendees; processes; making progress; difficult moments; minutes; ideas and informal meetings... and much more

plus...

MEETING LEADER CHECKLIST

if you already lead (or chair if you prefer) meetings, this 4-page checklist plus easy-to-complete action plan is a great tool for assessing the event and looking for improvements. And, if you are new to meeting-leadership, you can use it as a guide to help you through; and then to assess after the event

25 QUESTIONS GUARANTEED TO HELP YOUR CUSTOMER SERVICE

There are hundreds of questions you could ask about Customer service; but here we look at 25 of the most vital . They will get you thinking both about how you feel as a recipient of good, average or poor service? But, more importantly, how the questions also relate to your business or organisation. And then to consider actions to take to strengthen the already-positive areas of your service delivery ; and to work on those which could bear some improvement. This 34-page workbook can be completed individually or in groups by people at all levels within a business

DEALING WITH COMPLAINERS AND OTHER AWKWARD FOLK

This 40-page publication provides the valuable information needed to help deal with awkward or difficult moments at work; and to handle Customer complaints in a professional manner. Key areas include: Why Customers do - and don't - complain; How people complain - and what they want; Changing "Complainers" to "Advocates"; An 8-Step complaints-handling plan; Recognising - and using - key behaviours; Dealing with misunderstandings and criticism; Questioning and listening skills; Dealing with telephone situations; Difficult people; Written complaints. This publication also provides spaces for you to make your own notes as you work through it - and then an action plan for you to complete at the end

45 CUSTOMER SERVICE TIPS AND SO MUCH MORE!

This publication offers fifteen packed pages of great advice. As promised in the title, here are 45 valuable Customer service and behaviour tips. The "and so much more" offers you: Understanding the true value of a Customer; A swift introductory test; The tests you pass or fail each day; Understanding the state of mind of a Customer; Two keys to great behaviour; How to listen; and your Personal Action Plan

MAKING DECISIONS AND SOLVING PROBLEMS

This 28-page guide will help you to develop the key processes for effective problem-solving and clear decision-making. Key areas include: Decision paralysis; Styles of decisions; Seven-step plan for effective decision-making; Involving others; Implementing, progressing and analysing decisions; Dealing with crises; Reversing a decision - and much more

103 MOTIVATORS EACH IN A SINGLE SENTENCE!

This is a "dip-in-and-try" collection of quick ideas and thoughts you can use in your daily work - whether to gee-up yourself or others. The motivators consist of 26 Self, 14 Boss, 33 Team, and 30 Individual; each explained in a sentence. The ultimate in ready-to-use publications!

99 TEAM TOUCHSTONES

99 powerful ways to create, work with and lead an effective team. This 32-page publication details key ways to help teams and leaders perform to their maximum. There is also a simple Action Plan available to complete to make the most of the material. Key areas covered include: Challenging Your Team; Setting Clear Goals; Assessing Team Members; Enthusing Your Team; Leadership Skills; Rewarding & Encouraging... and more

92 RECRUITMENT QUESTIONS

This 8-page booklet provides you with 92 powerful examples of interview questions which you can adapt and used for a range of selection or recruitment interviews. Also, as a bonus, you'll find a range of invaluable tips about the types of general questions to use ? and avoid

Plus...

RECRUITMENT INTERVIEW PLAN & STRUCTURE

You should look to prepare, and then conduct, the kind of interview which will help both parties to achieve their objectives This brief publication focuses on this area; it doesn?t discuss the interpersonal communications aspects. Its aim is to get you in the best place to use these skills

DELEGATION... NOT DUMPING!

In 18 packed pages, you'll discover the keys for effective delegation: what it is and benefits to be gained; why leaders don't do it; choosing the who and which; steps to follow; managing the process; providing feedback; errors to avoid; tips for success. This publication also provides an Action Plan to help you undertake delegation

Plus...

OFFERING FEEDBACK

Your 30-page concise guide to the keys for: Providing and receiving feedback;
Dealing with criticism and confrontation

HELP FOR NON-PROFESSIONAL COUNSELLORS

Counselling helps one person helps another to discover and act upon a solution to a problem they have. Often this is a leader with a member of their team. It's vital to understand this. It is not about solving people's problems for them - it is about using coaching and communication skills to help guide them to their solution. Many managers or leaders are often in "tell 'em what to do" mode - and must switch this off before they can effectively counsel. Many workplaces are highly task-oriented and therefore personal "problems" tend to be given a low priority. Counselling helps redress this imbalance. Being prepared to undertake this activity quite early in any identified "situation" can greatly help in preventing minor problems becoming major ones. This 14-page publication provides the guidelines and tips to help you with this

Plus...

SIMPLE COACHING TECHNIQUES

Providing coaching and feedback is one of the many activities a team leader or manager needs to undertake. It's primarily a one-to-one activity; the aims being to encourage your team members to: learn, and be able to perform, new tasks or skills; raise their performance level in current areas; improve their knowledge; solve problems that arise during their work; gain confidence in all areas of their job; and reach their full potential. The Coach needs to instil confidence, discuss strengths & weaknesses, encourage self-responsibility. By using feedback to provide information, both positive and negative, this allows the team member to achieve the coaching aims. The coach's aim is to develop skills, knowledge and attitudes through the provision of regular, careful feedback based on practical experiences. This concise 14-page manual helps you to achieve this

MANAGING YOUR MINDSET

Highlighting 27 key questions about managers or leaders and their skills and behaviours; this publication will help you identify key skills; assess your level of behaviour for each; and consider actions to take to strengthen your performance. Equally valuable for both experienced leaders - and for those new to the role. Space is allowed on each page for personal notes; these can then be combined to complete the Action Plan contained in this publication

TIME AND HOW TO MAKE THE MOST OF IT EVERY SINGLE DAY

This quickly-read 16-page publication succinctly covers the key elements of time management and use. Key areas include: Time "wasters" and "stealers" to avoid; Changing your attitudes to time; How to plan your time; Setting goals and managing priorities; Managing your tasks; Dealing with deadlines; Tips for effective time management. This publication also contains copyable tools for you to assess your priorities - and then use a daily to-do list

HOW TO THINK CREATIVELY

A 21-page guide to help you open your mind to great ideas! Main areas covered are: The myths about creativity; How everyone can become creative; Developing your business intuition and new thinking methods; Opening your mind and actioning ideas; Developing creative thinking

NEGOTIATIONS - YOUR SIMPLE GUIDE TO THE SKILLS AND TACTICS

In just 70 pages, this concise yet detailed guide provides a wealth of useful knowledge and tips for negotiators at all levels. Key areas covered are: Definitions; alternatives;Mindset; Preparation; 10-step process; personalities; behaviours; Making progress; Telephone; Teams; Price; Time; Power; Tactics; Deadlock; Anger; Emotion; Exiting; Following-Up

Plus...

ABOUT TO NEGOTIATE - YOUR CHECKLIST

If you are about to undertake a negotiation, this 4-page checklist talks about 27 key areas to consider before starting. It's a powerful aid, a useful reminder - a great way of tuning-in to the negotiation mindset

66 CLOSING TIPS

No waffle - just straight into 23 pages of solid advice to help you prepare and conduct effective sales calls. A treasury - no matter your level of experience. Key areas covered are: Improve your time management; Improve your silence skills; Better understand buyer motivations; Learn more ways of closing sales; How to sell smarter; Adding power to your presentations; Dealing with indecisive prospects

OVERHEARD IN THE BAR AT THE SALESPERSON'S CLUB

It's a place of legends, where the great old sales-folk gather to discuss past successes and failures as they down a non-alcoholic (of course) cocktail or two. And, shamelessly, we're going to listen in to 116 great bits of selling wisdom and see what we can learn...

TELLING ON THE SELLOPHONE

Of course you don't. Tell on the sellophone. At least, not until the right moment. This publication covers all the key skills and tips to complete effective telephone sales calls. 44 pages of concise, professional advice. Key areas covered include: Advantages and drawbacks of selling by telephone; Telephone attitudes to consider; Setting objectives; Great telephone behaviours to develop; Making the most of your contact with switchboards and personal assistants; Obtaining permission to speak; Gaining immediate attention, interest & involvement; Following-up a written communication; Making a sales script seem natural to the listener; Discovering Prospect needs; Speaking your intent; The skilful use of questions; Making your Prospect appear as an expert; Practising advanced listening and perception skills; Gaining commitment before selling; How to present with power and precision; Dealing with false objections; The four types of objections; Dealing with objections; Handling price or cost objections; Knowing when and how to close; Proven ways to close a sale; Closing skills to develop; How to exit a telephone sales call; How to be successful when telephone selling... and more! Each set of tips is presented on a single page for ease of using and copying

THE CONFIDENT SALESPERSON

This quick-read booklet presents: Nine ways to build your confidence; Four ways for Clients to have confidence in you; and Fourteen quick tips for offering more. Plus: an Action Plan to complete to make best use of your nine great "confidence-builders"

Plus - and don't forget you can take unlimited copies of these publications...

NINE SIMPLE WAYS TO IMPRESS YOUR CUSTOMERS

These top tips help salespeople to build
and retain great relationships with their Customers

Couldn't be simpler! Just email your request - providing your name, postal address and job title. We'll send the package to you. And, of course, when it arrives, if you have a look and decide it doesn't meet your needs, simply return it to us; there's nothing to pay. So, please place your order now: publications@thevenworks.com

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